Swagata is one of Chris' Spring 2012 Professional Speaking students at Carnegie Mellon. Here she writes about virtual communication.
The primary urge of
human race to remain connected with its peers has time and again inspired it to
innovate. Science has provided mankind a window to peep into the other side of
the world by bridging the gap between the physical locations. As a result communication
has evolved from Alexander Graham Bell’s telephone to Zennstrom and Friis’s1
Skype.
Today’s globalized
world is witnessing scattered clients and distributed systems. Outsourcing has
become the norm for information technology companies. In such a scenario where
the parts of a machine are manufactured in one country, assembled in other and maintained
in another, virtual communication provides the foundation of businesses. ‘A
virtual community is a social network of individuals who interact through
specific media, potentially crossing geographical boundaries in order to pursue
mutual interest and goals’2. Thus, virtual communication refers to
the act of connecting together a virtual community through a virtual medium
often called internet. It encompasses a wide array of technologies, concepts
and practices that today form a prominent part of our quotidian. Internet
telephony, video conferencing, online chatting, VOIP, and texting all form a
part of virtual communication. The two most important advantages of virtual
communication can be stated as under:
Saves money: Virtual
communication aids in saving money spent on travelling, while allowing a group
of people located across various continents to collaborate over an issue.
Saves time: This mode
of communication saves the time of individual that could have been wasted in
airports lobbies or in travel. Moreover, an email with explicit facts and a
list of action items is at times more expressive than word of mouth.
Virtual communication
is an art. Based on my prior work experience I can list the following key
points which are essential for virtual communication:
1.
Identify the communication medium to be
used
2.
Formulate a clear message
3.
Understand the time lag of the digital
medium.
4.
Ability to comprehend the language of a
message by effective listening.
My stint at Infosys
Limited where I led a team across two geographical locations and collaborated
with the client situated in a different continent, virtual communication formed
a daily part of my routine. From live meetings that were conducted every
morning, to daily status meetings over Skype during the evening, this mode of
communication formed the basis of our project’s everyday work. I remember how
we sought out team issues with the help of our onsite project manager, based in
Charlotte within no time. My team was coached from a person sitting in U.S.
about the way we were supposed to handle changes in client’s requirement. I
still cherish the moment when I was praised by the client team directly for my
efforts in delivering results. Having such compliments from the client directly
became possible because I was a part of a meeting that was going on in the
States, while I was enjoying my coffee back in India.
It is not just
professional arena where virtual communication comes in handy. Belonging to a
close knit Indian family, coming to US was a tough decision to make. The
apprehension of my mother about not being able to see her only child, i.e. me,
was understandable. This is not just my story. This is the story of a lot of
students like me that come for higher education from different countries. But
the power to make a video call early morning to be able to wish a mother happy
birthday, wipes away all the distance related worries. Thank to virtual
communication.
The use of Virtual
Communication is not limited to just communication as a part of leisure or
business. It has for more widespread areas of application. The seven major
areas where virtual communication is used are:
1.
Information Sharing and Knowledge
Exchange
2.
Collaborating and Team Work
3.
Decision Making/Voting
4.
Document Sharing
5.
Project Management
6.
Scheduling
7.
E-Training
In a survey conducted
by RW3LLC, New York, to find the success of working in a virtual team, just
about 2% responded from across the globe that such type of working does not
work3. Here the target people were working professionals, 80% of
whom said that they were a part of a virtual world with members outside their
country. This shows the level of success virtual communication has been able to
offer.
Of course it is a
well-known fact that the best of the communications is when you see the person
you are speaking to face to face. The fact is well supported by a research at
Cornell University4. Does this fact really shadow the advantages of
virtual communication? I strongly believe that it does not. The basic design of
virtual communication itself answers the above question. Just as the primary
purpose of a wheelchair is to aid people with disability, similarly virtual
communication is primarily designed to make people who are far off, interact.
Considering the wide
spectrum of areas where virtual communication finds no parallel such as
business, online education, medical research and operations, defense,
astronomy, and personal chats, virtual communication can be deemed as one of
the most important inventions that mankind has ever made.
References: